Refund policy

Refund & Return Policy

Effective Date: August 7, 2026

Thank you for shopping at S3Mowers.shop. We value your business and strive to provide high-quality lawn mowers and outdoor power equipment. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

Return Eligibility

You may return most new, unused lawn mowers and eligible accessories within 30 days of the delivery date if:

The item is unused and in its original condition.
The product is returned in its original packaging with all manuals, accessories, and included parts.
You provide proof of purchase, such as your order confirmation or receipt.

Products that have been used, altered, damaged through misuse, or returned without all original components may not be eligible for a refund.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or defective:

Used lawn mowers
Fuel, oil, lubricants, and other consumable products
Special-order or custom products
Clearance or final sale items
Gift cards

Damaged or Defective Items

If your order arrives damaged, defective, or with missing parts, please contact us within 5 business days of delivery.

To help us resolve your claim quickly, please include:

Your order number
Photos of the product and its packaging
A brief description of the issue

We will review your claim and, when appropriate, provide a replacement, repair, or full refund.

Refunds

After we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 5–10 business days. Your financial institution may require additional time to process the refund.

Original shipping charges are non-refundable unless the return is the result of our error or a defective or damaged product.

Return Shipping

If you are returning an item for reasons other than damage, defect, or shipping error, you are responsible for return shipping costs.
If the return is due to our error or a defective product, we will provide a prepaid return shipping label or arrange return shipping when applicable.

Exchanges

We replace products only if they are defective, damaged, or if you received the wrong item. Please contact our customer support team to arrange an exchange.

Order Cancellations

Orders may be canceled before they have been shipped. Once an order has been shipped, it must follow the return process described in this policy.

Manufacturer Warranty

Many products sold by S3Mowers.shop include a manufacturer's warranty. Warranty coverage, duration, and conditions are determined by the manufacturer. Please refer to the warranty documentation included with your product.